Refund policy
60-DAY MONEY-BACK GUARANTEE
This applies to Australia and New Zealand only
If no benefit is experienced after 60 days, the product may be returned for a refund, subject to the conditions below.
Conditions:
- If no improvement is noticeable after using the Oska Pulse for 30 days as directed, please contact Customer Support at 1300 764 117 or email support@medictechnology.com.au to discuss further treatment suggestions.
- If no benefit has been experienced after 60 days, the product may be returned for a refund.
As some conditions may take much longer to resolve (longer than 60 days), we may extend the offer for an agreed-upon length of time. - To return the product, you must contact us and request or download a Returns Authorisation Form.
What to do:
- The Oska Pulse must be returned in its original box, undamaged and with all accessories.
- The refund does not include the cost of postage and is only for the purchase price of the Oska Pulse device.
- For health reasons, used wraps cannot be refunded; therefore, if both wraps have been used, the refund will be less $90.
- Refunds are paid within five working days of MTI receiving the Oska Pulse, using the same method by which the Oska was purchased, i.e. credit card or direct deposit.
- Please be aware that products purchased using Paypal, After Pay or Stripe will have incurred a merchant imposed processing fee.
- Your refund will therefore be the purchase price paid, less any credit card or other fees charged, less the compression wraps if used.
- Subject to the conditions above, complete the Returns Authorisation Form.
- Pack goods, including the Returns Authorisation Form, into the box ready for postage and address to:
Medic Technology International
PO Box 1939
WANGARA WA 6947
If you would like to discuss this in more detail, please feel free to contact us. Customer satisfaction is extremely important to us.
Customer Support
support@medictechnology.com.au
Medic Technology International Pty Ltd
Ph: (08) 9306 1200 or 1300 764 117